Frequently Asked Questions
Comprehensive answers concerning garment sizing, dispatch timelines, exchange protocols, and atelier provenance.
All orders placed before 2:00 PM IST on business days are dispatched the same day. Deliveries to metropolitan destinations (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) arrive within 2 business days. Non-metro regions typically arrive within 4 to 5 business days via our insured logistics partners.
If a garment does not fit impeccably, you may request a size exchange or return within 14 calendar days of receipt. Our concierge coordinates a doorstep reverse pickup at no supplementary expense to you, provided the garment remains unworn with original tags intact.
Every garment featured on VESTRA is obtained directly from accredited European and artisanal partner workshops. Each piece undergoes secondary quality assessment before dispatch.
Yes, Cash on Delivery is available across eligible pin codes in India for orders up to ₹25,000. You may verify whether your location qualifies using the delivery PIN checker on any garment detail page.
We advocate minimal washing to maintain the structural integrity and natural oils of luxury fibres. For merino wool garments, gently hand wash in lukewarm water with dedicated wool detergent and dry flat. For raw selvedge denim, wear continuously for six months prior to a cold soak inside out.
